Frequently Asked Questions (FAQ)
1. What types of products do you offer?
ZenBois offers items related to well-being and relaxation: massage accessories, diffusers, decorative or useful wooden objects, etc.
2. Are the products made in France?
No, we operate through dropshipping with international partners. We select quality products, in keeping with our Zen and natural world.
3. What are the delivery times?
Delivery typically takes 7-20 business days, depending on your location. A tracking number is provided after shipment.
4. Can I track my order?
Yes, as soon as your order is shipped, you will receive a tracking link by email to track your package in real time.
5. Do you offer returns or exchanges?
Yes, you can return your item within 14 days of receipt, under certain conditions. Please see our return policy for more details.
6. How can I contact you?
You can write to us at the following address: contact.zenboisfr@gmail.com . We will respond within 24 to 48 business hours.